Privacy policy & Impressum

Private Policy

1. Who We Are (The Data Controller) This Privacy Policy explains how EchoArts GmbH collects, uses, and protects your personal data when you sign up for our SMS and email alerts via our sign-up pages powered by Laylo.

Company Name: EchoArts GmbH
Address: Dufourstrasse 64, 9000 St. Gallen
Contact Email: management@joyamarleen.com
2. What Data We Collect When you subscribe to our drop alerts and news, we collect the following information:

Contact Information: Email address and/or phone number.
Technical & Engagement Data: IP address, location data (inferred from IP or country code), sign-up timestamp, and data on how you interact with our messages (e.g., whether you opened an email or clicked a link).
3. Why We Collect Your Data (Purpose & Legal Basis) We use your data solely to send you requested information regarding Joya Marleen’s music drops, tours, events, and news.

Legal Basis: We process this data based on your explicit consent provided when you submitted your phone number or email address and opted in.
4. How We Share Your Data We do not sell your personal data. We only share your data with trusted service providers necessary to operate our messaging services:

Laylo, Inc. (Data Processor): We use Laylo to collect sign-ups and send messages. Laylo is headquartered in the United States. By subscribing, you acknowledge that your data will be transferred to and stored on servers in the U.S. We ensure our processor complies with Swiss and European data protection standards (e.g., via Standard Contractual Clauses or recognized Data Privacy Frameworks).
Telecom Providers: Your phone number is passed through telecommunication carriers to deliver SMS messages.
5. How Long We Keep Your Data We retain your contact information as long as you remain subscribed to our updates. If you withdraw your consent (opt-out), we will immediately stop sending you marketing messages and will delete your data, except for a record of your opt-out request which we keep to ensure we do not contact you in the future.

6. Your Privacy Rights Under Swiss law and the GDPR, you have the right to:

Withdraw Consent: Unsubscribe at any time by texting "STOP" or clicking the unsubscribe link in our emails.
Access & Portability: Request a copy of the personal data we hold about you.
Correction & Deletion: Request that we correct inaccurate data or erase your data entirely. To exercise any of these rights, contact us at management@joyamarleen.com

Terms of Services

1. Acceptance of Terms By opting in to receive emails or SMS text messages from EchoArts GmbH, you agree to these Terms of Service.

2. Program Description When you subscribe, you agree to receive automated promotional and informational text messages and/or emails related to Joya Marleen, including music drops, tour announcements, merchandise drops, and general news.

3. How to Opt-Out

Email: Click the "Unsubscribe" link located at the bottom of any email we send you.
4. Help & Support If you are experiencing issues with the messaging program, you can reply with the keyword "HELP"for more assistance, or you can get help directly at management@joyamarleen.com.

5. Limitation of Liability To the maximum extent permitted by Swiss law, EchoArts GmbH and our service providers (including Laylo) are not liable for any delayed, undelivered, or misdirected messages, or for any errors in the content of the messages. The service is provided on an "as-is" basis.

6. Governing Law These terms are governed by the laws of Switzerland. Any disputes arising from these terms or your use of the messaging service will be subject to the exclusive jurisdiction of the competent courts in Zurich, Switzerland.

MANAGEMENT
Capitano Music
management@joyamarleen.com

BOOKING
Gadget
ines.amstad@gadget.ch

FANPOST
Joya Marleen
c/o Capitano Music GmbH
Rautistrasse 31
CH - 8047 Zürich